Terms and Conditions.
Clinical Services.
1.  Your Care is provided and facilitated by Dr I. Fraser Duncan and Executive Clinical Services Ltd (I) /(we)/ (us). Acceptance of these Terms and Conditions of Care is implied by the patient (you)/(your) on receipt of services.
2.  Terms and Conditions of Care applies to services supplied privately by us. Care received under the care of the National Health Service is provided under the general Terms and Conditions supplied by that organization.
3.  Care or treatments undertaken within a private hospital facility are furthermore subject to the Terms and Conditions applying to that hospital or clinic and available through their website or on request.
4.  All medical services are given in good faith, and according to current best practice guidelines. However, it must not be assumed that advice or treatment recommended by us is the only alternative management available. Your Care is provided with reference to ‘Good Practice’ guidelines published by the General Medical Council (UK) and information is available at:
5.  You must reply honestly when asked for information by our doctors. We are not responsible if you withhold information or do not disclose information concerning your past medical history, prescription or other medications, allergies, current therapies and other clinical input.
6.  We reserve the right to refuse to administer a treatment if a doctor or nurse deems it inappropriate.
7.  Your treatment may be linked with other specialists as may be the case in some circumstance for further specialist treatment or investigations. We are not personally liable for error or misadventure arising from this link or the third party nor for any error or for damages resulting by their omission or commission. Relevant safeguards and terms/condition of the third party should be separately observed.
8.  It is our policy and a General Medical Council recommendation that a female chaperone is always present while female patients undergo close or intimate examinations or tests by male clinicians. This chaperone may be one of the female reception staff when a nurse is not available; alternatively you may bring along a family member or friend yourself. If this is unacceptable to you, please indicate your requests when booking.
9.  Children under 16 years of age will not be seen unless accompanied by a parent or other person with parental responsibility. However, with consent of both parties, a child under 16 may be seen privately for non-intimate examinations.
10. In cases of prescription request, this is a private script and can be redeemed from any UK pharmacy but not NHS pharmacy. The cost of medication must be met by the patient. It is necessary to have prior consultation before prescription generation at least for the initial issue.
11. Most blood and laboratory test results are available within 1-5 days depending on the nature of test, please be aware that certain test results can take longer but you will be advised at the time of request. Test will only be carried out subject to appropriate pre, post-test counselling. Results are disclosed only to the patients.
Fees policy
Prices are subject to change without notice. However, cost of treatment may be discussed with the patient prior to commencement at your request.
Insured patients:
1. You agree to pay for care, treatment, diagnosis, services (including Sundry Items) and goods provided by us (together, your “Care”).
2. Whilst you will remain responsible for the payment of your Care, where you have private medical insurance:
a. we will, where possible, process the insurance claim for your Care with your insurer, provided you have given us and your insurer all the information we and your insurer need to do so. If this information is incomplete or inaccurate, we may not be able to process your claim and we will invoice you direct;
b. where we process your insurance claim and your insurer pays us direct, fees will be in accordance with pubished guidelines from Bupa Uk. You will remain responsible for the balance of your account not paid by your insurer.
c. where your insurer fails to settle our invoices (or any part of them) within 60 days of the date of issue we will assume that the outstanding amount will not be paid by your insurer and we will invoice you direct; and
d. where your insurer declines to pay the applied fees for your Care we will invoice you direct. If you fail to settle invoices within 30 days of our notification additional charges may be applicable.
3. It is your responsibility to confirm with your insurer that your Care is covered by your insurance policy and we will not obtain any such confirmation on your behalf.
4. Please note that some insurers use care guidelines that may not match the professional medical opinion of the Consultants, nursing staff and other medical professionals providing your Care. In some cases this can mean that your insurer may not pay for certain parts of the Care you receive, and you will be required to pay for that part of your Care.
5. Please note that your insurance policy may not cover the cost of Sundry Items or other items such as specialist equipment, or medicines, or it may only cover part of such costs. You will be required to pay for any such items not reimbursed by your insurers.
6. If you pay for your treatment and subsequently seek reimbursement from your insurer, and if no other rate has been expressly agreed, the standard Bupa rates will apply to your Care.
7. If no rate has been agreed between us and your insurer in respect of your Care, the Bupa Standard Rates will apply to your Care.
8. Where we invoice you for your Care or an element of it you agree to pay us the amount invoiced within 30 days without deduction or set-off.
Self pay patients:
1. You are responsible for payment for your Care and you agree to pay for care, treatment, diagnosis, services (including Sundry Items) and goods provided by us (together, your “Care”).
2.  The fees for your care will be in accordance with the Bupa Standard fee guidelines.
3.  Invoices for your Care will be submitted without unreasonable delay and you agree to pay us within 30 days of invoice date.
Unpaid/late payment fees policy :
1.  Where fees remain unpaid after 30 days (or 60 days if you have medical insurance and invoices are sent directly to your insurer) we reserve the right to charge a late payment fee of £50 or 10% of your invoice total per week whichever is the greater.
2.  Where fees remain unpaid after 90 days a further invoice notice will be sent to your last recorded address followed within 28 days by a prelegal notification. Payment of outstanding fees is required in full and including any applied late payment charges without deduction or set-off and within 14 days of the invoice date.
3.   If payments remain outstanding your invoiced amount as in (2) above will be transferred to a debt collection agency, Daniels Silverman Ltd, with the addition of professional fees and costs applicable at the time. Their Terms and Conditions apply and may be found at www.danielsslilverman.co.uk. When your debt is transferred payment will be made through Daniels Silverman Ltd and their costs will be reclaimable in addition to any invoiced amounts and late payment charges.
Cancellation policy:
1.   We recognize that it is not always possible for you to attend your booked appointment with us. However we reserve the right to charge a late cancellation fee for all clinic or consultation booking which are not attended or for which cancellation notification is not received within 24 hours.
In exceptional circumstances the late cancellation fee will be waived at your request.
12.  Dr I.Fraser Duncan has a zero-tolerance policy with respect to the verbal or physical abuse of our staff, or damage to our property. Offenders (together with appropriate supporting evidence) will be referred to the police for prosecution.
Privacy policy:
Dr I. Fraser Duncan takes the privacy of all patients and web site users very seriously and takes great care with customer and user
information. This Privacy Policy Statement outlines how your personal information will be treated. Our security and privacy policies are
periodically reviewed and enhanced and you should check this page regularly to see our most up to date policy.
Any information you disclose to us will be treated as confidential. We will not disclose any personally identifiable information to any third party except (where applicable) to your NHS GP without your express permission. If you do not wish your NHS GP to be informed, please make this clear at registration although we recommend that your GP be closely involved in your Care.
We do not sell user information to any other organisation. User information is used only to improve our services or to notify users of new services and in aggregate (and therefore anonymously) to track activity on our web site
In order to provide you with our services, we may collect personal information about you from our web site, telephone conversations, emails and written communications. We may, for example, keep a record of your name, address, email address, and telephone number for further communication with you or third party as appropriate.
If your personal details needs to be passed on to third party as may be the case in certain circumstances such as referral to other specialist, your express consent will be sought. Please let us know if any of your personal information changes or is inaccurate so that we may keep our records up to date.
Complaints process
1.  Complaints procedure will be followed in accordance with ‘Good Practice’ guidelines (vs).
2.  On receipt of notification of a complaint or query a letter of acknowledgement will be returned by us to you usually within 7 days of receipt of correspondence, holidays and other absences permitting.
3.  The details of your concerns will then be investigated and addresses and a further letter will be sent within 21 days in response to your complaints.
4.  It may be necessary to send further correspondence if third parties need to be consulted about your concerns, and additional letters of clarification or response will be sent within 28 days if necessary.
This Web site is an online information service provided by Dr I. Fraser Duncan and Executive Clinical Services Ltd (T/A). Your use of this site is
governed by the policies, terms and conditions offered below (the “Terms and Conditions of Use”). Please read the Terms and Conditions of
Use carefully before accessing or using this site. By using this website, you signify that you agree to these Terms and Conditions. If you do not
agree to all these terms and conditions, do not use this site.
The material on this website is updated regularly but no guarantees are offered or implied that the information presented is the latest available
or has not been superseded by other information. Users of this site should be aware that the Terms and Conditions of Use may be modified at
any time, and such modifications shall be effective immediately upon posting. Your continued usage of this site will mean you accept these
changes. You agree to review the Terms and Conditions of Use periodically to be aware of such modifications and your accessing or using this
site constitutes your acceptance of the Terms and Conditions of Use as it appears at the time of your access or use.
Please read these terms and conditions of use carefully. Your use of this site implies acceptance of our Terms and Conditions of Use.
The information contained on this site is provided without charge for general informational purposes only. It is important to know that this site
is not intended as a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your doctor or other qualified
health provider with any questions you may have regarding your medical care, condition, or treatment. Never disregard professional medical
advice or delay seeking medical care because of something you have read on this site. If you think you might have a medical emergency, call
your doctor or the emergency services immediately!
Inclusion of any specific tests, procedures, opinions or other information that may be referred to on this site does not imply a recommendation
of treatment. Reliance on any information on this site that is strictly and solely at your own risk.
This site is intended for personal, non-commercial, informational use only. The content of this site is protected by copyright, thus no material
from the site may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in anyway
Users should always be aware when using this site that information will be transmitted over the Internet, a medium that is beyond our control.
Accordingly we assume no liability for or relating to the delay, failure, interruption, or corruption of any data or other information transmitted in
connection with use of this site.
Although reasonable efforts are made to ensure that the information posted on this site is reliable, this website and its content are provided on
an "as is" basis. We do not make any representations or warranties, either expressed or implied, as to the quality, accuracy, appropriateness,
or completeness of information on this site.
In this regard, we make no representations, or warranties, including but not limited to, the following:
The accuracy or reliability of the content appearing on this site.
Compliance with government regulations requiring disclosure of information on prescription drug products with regard to the content of this
In no event shall Dr I.Fraser Duncan, or any third-parties mentioned on this site be liable for any damages (including, without limitation,
incidental and consequential damages, personal injury/wrongful death lost profits, or damages resulting from lost data or business
interruption) resulting from the use or inability to use this site whether based on warranty, contract, tort or any other legal theory, and
whether or not we are advised of the possibility of such damages.
Dr I.Fraser Duncan is not liable for any personal injury, including death, caused by your use or misuse of this site.
We furthermore do not endorse the content of any third-party website links that might appear on this site, nor do we take responsibility for
linked third-party sites, or third-party advertisements, and do not make any representations regarding their content or accuracy. Your use of
third-party websites is at your own risk and subject to terms and conditions of use for such sites
Dr I.Fraser Duncan does not wish to receive unsolicited confidential or proprietary information from you through this site. Please note that any
communication, information or material that you send to us through this site by electronic mail or otherwise, including any data, questions,
comments or suggestions, will be treated as non-confidential and non-proprietary.
Information collected by us for any purposes is protected in accordance with our Privacy Policy and subject to Confidentiality of Information
subject to guidelines published by the General Medical Council (UK).
Copyright 2009:  © Executive Clinical Services. 2009